The futures of field service technicians wearing compatible devices like watches and glasses is rapidly advancing into this industry sector. Innovations in “Smart Car” technology for fleet management is becoming a major tool for business owners to manage and operate its service fleet with pin-point accuracy. There are some pros and cons of smart cars equipped with field service software, and the same thing can be said about field technicians equipped with wearables. Whether we like it or not, this technology is part of our daily lives.
Trends for Field Service Technology
The futures of field service management is evolving with every day that passes and the future of this technology shows no signs of slowing down. It is completely natural for different devices to become popular with industries who have different needs. Wearables that are equipped with features for real-time safety will do well in construction, gas, railways, oil, and utility industries. Smart Cars equipped with software devices for customer communication and diagnostic capabilities will impact telecommunications, contact centers, and revolutionize retail. Below are some ways in which this technology will shape the futures of field service management.
The Futures of Smartwatches for Field Tech
Smartwatches are already revolutionizing field tech communication, tracking, and safety with fewer reported injuries. According to recent reports, business owners who use wearables for field service fleets are seeing a healthier workforce and fewer worker’s compensation claims. Additionally, Smartwatches are equipped with biometric data that has major benefits for business owners looking to improve the health and productivity of their workforce. During the summer when heatstroke is a major concern for field service organizations, the overall health of your entire fleet can be monitored in “real-time” with amazing accuracy. Smartwatches also have the abilities to program heart rate thresholds for your field techs that are in demanding industries like construction, utilities, and gas or oil.
Smartwatches have the capability to communicate with command centers who can monitor a field tech’s heart rate, exposure to high levels of gases or other harmful substances and can dispatch emergency medical assistance. Not only does this technology save lives, it allows the command center to use this data to make healthier and smarter shift schedules. This in turn, improves overall field tech efficiency. The impact that Smartwatches has in this industry could be substantial. It has long-term benefits for the business owner as well as long-term health benefits for the field techs.
The Futures of Smart Car Connected Devices
Connected devices in Smart Cars will revolutionize GPS and route mapping with innovative software for field service management. Self-driving cars are making their way on our roads and highways; however, they’re still not fully capable of avoiding accidents. On the other hand, mobile technology has been improving hands-free communications, field-based driving, and route-mapping on a consistent monthly basis.
According to recent research data, connected Smart Car devices and applications are on the rise and are being implemented into this industry at an astounding rate. As the industry adopts to the technology in field service on a more regular basis, improvements in gas mileage reductions will be noticed as well as route mapping and time to service ratios. These impacts will have a major global effect and they will impact overall customer satisfaction.